Privacy Policy

Folly Farm Privacy Policy

This website is owned and run by Folly Farm Leisure Ltd, company number 408 35 84. When we ask you to provide personal information when using our website, you can be assured it will only be in accordance with this privacy policy under the obligations of the Data Protection Act 1988 and the General Data Protection Regulation which comes into force in 2018. This privacy policy explains what information Folly Farm collects about you and how it will be used. When you access and use our website you agree to be legally bound by all our terms and conditions as well this privacy policy.

We may need to change this policy from time to time. You should check this page from time to time to make sure you’re happy with any changes.

What information do we collect about you, and why?

We will only ever use your data when there is a legal basis for doing so. The most common uses of your personal data by us are:

In order to perform a contract between you and us such as e-mailing you your e-tickets and/or details of a purchase you have made such as an annual pass or animal adoption
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override these interests
Where we need to comply with a legal or regulatory obligation such as in our recruitment process (see our full privacy notice for job applicants)
When you have given us consent to process your personal data in order to send marketing info to you

This may include the following information;

Name and job title
Contact information including postal and/or email address, telephone number, etc.
Credit card or other payment card details
In relation to our online job application form we will also collect the following;
- National insurance number
- Previous employment history
- Educational and professional qualifications
- Details of convictions/offences

Third party information

We may also collect third party information such as the name of a gift recipient for whom you have purchased a gift. We will assume that you have the necessary permission to provide these details. In relation to our adoption gift packs the name of the third party will be displayed on public boards at the relevant animal enclosures and again we will assume you have the necessary permission to provide the recipient’s name for this purpose.

Storing of personal data

We promise to store the information we hold on you in secure third party systems or in accordance with the suitable physical, electronic and managerial procedures we have put in place to safeguard and secure the information we collect through our website and through other contact with our organisation. In many instances we will delete this information once it has been processed but we will not keep it for longer than five years unless you continue to remain subscribed to our databases.

Financial security

We’re committed to ensuring your financial security when buying tickets and/or products on our website.

We use a third party online ticketing supplier called Digitickets who is PCI compliant. The customer data of ours they hold is hosted on servers on the EU and subject to the General Data Protection Regulations.

Any personal and financial information you enter when purchasing our online tickets and/or products takes place on Digitickets' secure and tamper-proof SSL.

We use the following PCI compliant online payment gateways to accept payments on our website;

PayPal
PayPoint 360

Marketing

We provide the opportunity for visitors to our website to sign up to receive marketing communication from us through our email newsletters. We use a double opt-in integration form from our third party newsletter provider, MailChimp, just to make sure you really did mean to sign up. We will never require you to opt-out of receiving information from us. You can easily unsubscribe from our email newsletter by clicking the link at the bottom of our newsletters or by contacting us at [email protected]. Your information is either captured by and stored in Mailchimp or uploaded to Mailchimp by us with our permission. We're able to easily update or delete your information within Mailchimp. Feel free to view Mailchimp's privacy policy and terms.

We occasionally run competitions on our website to win tickets, products or experiences and as part of this we will ask permission to hold your data until a winner has been selected. We will also ask permission to publish your name on our website as the winner as social proof.

We may contact you to request a review of an experience/product you’ve purchased. We will provide a link to a review form on our website where you can tick to say whether you give permission for your name, location and a picture you’ve uploaded to be captured, stored and included on our website.

Any information collected on forms on our website is transferred securely through our tamper-proof SSL via email communication to a direct individual who is responsible for the safe processing and deleting of that data once it has been processed.

Some of our enclosures feature webcams which are streamed live on our website. We have ensured these cameras are focused on the animals and that visitors are not identifiable. However, there are some cameras, such as the one at penguin coast which captures those taking part in the feeding experience. You will be asked at the time of booking if you consent to the fact you may appear on these webcam streams while taking part in your experience.

Cookies

This website uses cookies in order to improve your experience. The information these cookies store will be kept private and not sold to any third parties.

Details on the cookies we use on our site can be found on our cookies page.

You can choose not to accept cookies by changing the settings in your internet browser.

Google Analytics

We use Google Analytics to collect data about traffic to the Folly Farm website via Google advertising cookies. Non personally identifiable information is stored indefinitely for historical reasons to improve the overall user experience. As well as data collected through a standard Google Analytics implementation we also use Google Display Network Impression Reporting and DoubleClick Platform integrations.

If you wish to opt-out of Google Analytics tracking please visit and install the Google Analytics Opt-out Browser Add-on.

Google Adwords

We use Google Adwords to offer our products and services to potential customers that search for relevant terms on Google. For more information about the collection, use and sharing of data when using a Google product click here.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we don’t have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website you are on.

Your rights

Under GDPR you have the right to request details of the personal information we hold about you at any time. Such requests will be provided to you in an accessible format, typically within 1 month of the request being received and will be free of charge. However, if your request is particularly complex we may require longer to process your request and a charge may be incurred, but we will always notify and keep you updated on this. We may also need to request specific information from you such as forms of identification. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

The following are all the other rights that you have under GDPR:

Request correction of your personal data
Request erasure of your personal data
Object to processing or request restriction of processing of your personal data
Request transfer of your personal data
Right to withdraw consent.

To exercise any of these rights or for further information with regards to data protection, please contact our Responsible Person:

Contacting us

Folly Farm has its own data controller who may be contacted at any time;

Emma Beynon
Responsible person
Folly Farm
Begelly
Kilgetty
Pembrokeshire
SA68 0XA

Tel: 01834 812731
Email: [email protected]

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Folly Farm. References to "our Website" or "the Website" are to follyfarm.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Folly Farm
Begelly, Kilgetty
SA68 0XA

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.